10 Facts About Motorola

Motorola was founded by Paul and Joseph Galvin and produced one of the first commercially successful car radios in 1930. Today it is a Fortune 100 telecommunications company with an annual turnover of over 22 billion dollars.

  1. Martin Cooper was a project manager for Motorola and invented the world's first cellular mobile phone back in 1973, weighing in at almost 800 grams it is a cry from today's small and sleek handsets. However the first commercially launched handset called the Motorola Dyna-Tac was not made available to consumers until 1984
  2. The Second World War led to many innovations but one of the most useful and iconic was a mobile two-way transceiver or "Walkie Talkie" which was invented by Motorola in 1940. This particular model was called the SCR-300 and was a hefty back mounted device. It was not until a year later that the company mass produced a smaller handheld unit which they called the "Handie Talkie" or SCR-536
  3. Pagers were very popular during the 90s, but Motorola actually made the first one in 1956 which was used in hospitals to send radio messages to specific individuals
  4. Motorola also made the first cordless large screen portable television. This TV had a 19 inch screen size
  5. The company not only invented communication devices which were used on Earth, but also made the radio used by Neil Armstrong to utter the now legendary words "one small step for a man, one giant leap for mankind" back in 1969 on the Apollo 11 lunar module
  6. High definition television is very popular now but a subsidiary of Motorola called General Instrument Corporation actually proposed and launched the world's first HDTV television all the way back in 1990
  7. In 1999 the company made the iDEN i1000 plus handset, which was the first smartphone to incorporated web browsing capability, email and alphanumeric messaging.
  8. Motorola's car radios were initially sold to Police departments across America. By 1937 further communication advances enabled them to launch a two-way version which allowed Police to communicate whilst on patrol
  9. The founding company of Motorola was called Galvin Manufacturing Corporation, which was incorporated on September 25th 1928 in Chicago, Illinois. It was not until 1947 that the company previously changed its name to Motorola
  10. In 1998, Motorola was overtaken by Nokia as the world's largest seller of mobile phone handsets

Service Industry Lean Manufacturing – Implementation Guide

Non-manufacturing industries have not embraced lean manufacturing to the same extent as those producing a product. Some service industries have found the same principles apply, although the use of lean manufacturing tools is different.

For example, a value added analysis is just as easily conducted with a worker talking on the telephone as someone using one.

The 5S tool can be used to organize the surroundings in the telemarketing office. All materials the telemarketer uses should be organized and within reach without having leave the area. This 5S organization enables the telemarketer to continuously utilize any material in front of them as well as keep an eye on a computer.

The same SMED tools can be used with a administrative assistant as a machine operator. The process map and movement will show the waste in each. The assistant’s travel shows the motion waste. The waiting waste is often huge in any white collar or service job. For example, the waste from waiting on a colleague, manager, supplier, or anyone else can be eliminated. There are ways to minimize it by removing the root cause as well as finding activities to fill the time. These activities should be of short duration, such as data entry, filing, or printing.

Line balancing is easy in a service environment. The key is flexibility. For example, two tellers at a bank may be required 6 out of 8 hours per day, but the trained lean expert or industrial engineer is required to notice it. The additional two hours of waste comes in buckets of 1-2 minutes throughout the day. Again, this time must be filled with value added activities in a standard work format. If the job isn’t standardized, the two individuals may absorb the time and appear 100% busy. There are many other instances where job combinations are obvious.

The value stream map is an excellent tool for service industries. Rather than the traditional macro level view of the system, the value stream map can be used in a department or area of the business. An example would be the service desk at a department store. Begin with the information flow and trigger for activity, which might be a customer. Break the map into various segments showing the few activities that comprise 90% of the work, such as returned goods, request for information, or complaints. Standardized Operations should be utilized for returned goods to minimize motion and waiting, such as a decision flow diagram. If the manager is called a large percentage of the time, the decision flow diagram needs improved. Obviously the 5S and SMED tools are also relevant, as well as root cause problem solving to eliminate the complaints.

Service industries often use kanbans without knowing it, such as ordering supplies. The same pull systems can be used in service industries as the manufacturing sector. The supply distribution center is one obvious example. Inventory waste can be eliminated using pull systems beginning with the end downstream customer.

When implementing lean manufacturing in a service industry, it is important to tailor the training to the business. Most SMED (single minute exchange of die) training is developed using examples of setup activities for equipment. It is easier for people to understand and see the waste in their processes when the training has obvious applicability.

One of the best long term lean manufacturing tools to apply in a service industry is the kaizen event. Kaizen means “incremental improvement” in Japanese. The kaizen team is comprised of a cross functional team developed to quickly and substantially improve a business issue. For example, a kaizen might be developed to reduce hospital check in time for testing. The team might include the individuals conducting the check-in, a nurse, manager, an IT representative, and a couple customers. If the average check in time is 35 minutes (the elapsed time from walking into the building until seated in a private room), the kaizen objective might be to reduce the check in time to 20 minutes within 5 days.

Cellular manufacturing can be used in many service businesses. Rather than placing individual pieces of equipment such as the postage meter, copier, fax, and file drawer throughout the area for everyone to use (and wait on), consider placing these items together in a U shaped cell to minimize movement.

The “One Piece Flow” concept is a great tool for processing items such as quotes, bills, or mail pieces. For example, if four people must review a quote, and the first person processes 500 prior to moving to the second individual, and so on, the cycle time is going to be very long. Also, if the fourth person notices a mistake the other three missed, all 500 are bad and much labor was spent unnecessarily. Moving the piece in a flow of “one” or in small batches minimizes the error cost and reduces cycle time.

Service industries have a terrific opportunity to reduce waste. Sometimes it is simple and obvious, while other times it takes the same creativity as in the factory.

The Success System That Never Fails by W Clement Stone – Book Review

Title and Author : The Success System That Never Fails by W. Clement Stone

Synopsis of Content:

Success is a system. It can be learned from those who have achieved success. In this book Stone accounts his own meteoric success going from poverty to riches and starting out in the Great Depression. He teaches what he learned from life experience, business, his mentors and others who taught him how to succeed in business.

The Success System that never fails covers the importance of selecting the correct environment for success, understanding the formula for success, thinking for oneself, the importance of taking action, and many other rules and disciplines that lead to success.

Stone teachers what he calls the three essentials for success: Inspiration to Action; Know How; and Activity Knowledge. These would also be understood as inspiration and motivation, knowledge of how to do something, and knowledge gained from experience. Each of these is essential in the pursuit of success.

He stresses the importance of proper planning and goal setting, how it takes less effort to succeed than to fail, finding and maintaining the right course to success, the importance of energy and motivation and the importance of the right team.

Stone was a devout man and he included discussions of the importance of personal faith and prayer. He also touches on what later became known as the power of attraction. He discusses the importance of developing success oriented skills such as becoming an effective public speaker, how to use your mind to achieve more, how to relate and assimilate useful information and many small steps that lead to success.

Stone's formulae for success are the traditional list of having a purpose, planning, using goals, working hard, working smart, and constant learning and improvement. While you will not find any new or revolutionary in this classic work you will find the solid success tools that have worked for millions of people for centuries and remain just as valid today as they were in 1962 when the book was written.

The examples and mentors he lists are dated a bit but they certainly illustrate his points well. To truly understand where success literature and theory is today it is useful to study its history. Stone was not a pioneer in this work but he worked with at least one such pioneer and studied others.

Readability / Writing Quality:

This book is very readable. It was ahead of its time in its careful organization. Atypical of books of that period does not contain large blocks of text but is broken down into an easy to follow outline form with many illustrations.

Notes on Author:

W. Clement Stone was one of the most successful salesman and businessman of the mid 20th century. He turned $ 100 into one of the largest insurance companies in the world and launched it in the middle of the Great Depression. He was also a student of success and a collaborator with Napoleon Hill during the 1950s.

Three Great Ideas You Can Use:

1. You can neutralize a negative emotion that limits you through properly directed action. You can change how you feel and think through your own directed action.

2. While learning and planning are critical to success nothing is more important than taking action and striking when opportunity presents itself. "Do it Now" is an axiom that will empower you.

3. If you can not save money the seeds of success will remain forever elusive. Having a budget and planning for the future are essential.

Publication Information:

The Success System That Never Fails by W. Clement Stone

Copyright 1962 by W. Clement Stone

Published by Prentice Hall, Inc.

Rating for this Book

Overall Rating for Book: very good

Writing Style: easy to follow and understand.

Usefulness: very useful to anyone who aspires to succeed.

Think Your Girlfriend Is Texting Another Guy In Secret? Cell Phone Tracking Software Will Help

If you think your girlfriend is texting another guy behind your back, it can drive you crazy. Any time she picks up her phone you want to know who it is and what she’s saying. But it’s not like you can just ask her. And if you’ve ever looked through her phone, chances are all of her texts were deleted. Which of course looks even more suspicious! So how do you find out who your girlfriend is really texting without becoming a crazy stalker boyfriend?

The good news is that cell phone tracking software will help you find out what your girlfriend is texting to another guy. And the even better news? She won’t have a clue that you’ve installed the software so she won’t change her habits. It will be extremely easy to see exactly who she is texting and what she’s saying. Tracking software will even show you what the guy is texting back to her. And even if she deletes her text messages, the software will send copies to a remote server. So you’ll already have a copy and she won’t know how you got it unless you tell her.

How does cell phone tracking software work? It just takes a couple of minutes to install and it works on almost any smart phone. It runs silently in the background of the phone and won’t even show up as an installed or running program. It is silent and almost completely undetectable. So unless you tell her it’s there, your girlfriend won’t know you turned her phone into a private investigator. Which is great, because if it turns out that she isn’t cheating on you or she really isn’t texting another man, she’ll never even know you doubted her. You can uninstall it, or just never tell her it’s there, and she won’t know you were watching her.

Tracking software will do more than just show you what your girlfriend is texting to another man. It will also give you call logs, contact information, and can even turn her phone into a GPS machine. You can log into the remote server and see if she really is working late, or if she really is at the movies with her friends. You can even map her location and catch her if she’s not really where she’s said she would be. It’s a little bit crazy to think that just a small piece of software and a cell phone can do all of that, but it does!